Terms & Condition

Terms & Conditions – XBM PRODUCTS

Welcome to XBM PRODUCTS. By accessing our website, social media pages, or placing an order with us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase.

1. General Information

XBM PRODUCTS is a small business dealing in customized, handmade, and ready-made products. All products are sold according to the policies mentioned here. These terms apply to all customers, visitors, and users of our services.

2. Order Placement

  • Orders can be placed via website, WhatsApp, or social media platforms.
  • Once an order is confirmed, it cannot be cancelled or modified.
  • Customers are responsible for providing accurate information, including name, contact details, address, and customization instructions.

3. Customized Products

  • Customized or personalized items are made specifically according to customer requirements.
  • Due to the nature of customization, such products are non-refundable and non-returnable.
  • XBM PRODUCTS is not responsible for mistakes made due to incorrect details provided by the customer.

4. Payment Policy

  • Advance payment is required for customized orders.
  • Cash on Delivery (COD) may be available for selected products only.
  • Delivery charges are payable separately unless mentioned otherwise.
  • Orders will only be processed after payment confirmation.

5. Pricing

  • All prices are listed in Pakistani Rupees (PKR).
  • Prices may change without prior notice.
  • XBM PRODUCTS reserves the right to correct pricing errors at any time.

6. Delivery & Shipping

  • Delivery timelines are estimated and may vary due to courier services, weather conditions, or unforeseen circumstances.
  • XBM PRODUCTS is not responsible for courier delays.
  • Incorrect address or contact details may result in delayed or failed delivery.

7. Product Appearance

  • Slight variations in color, size, or design may occur due to lighting, screen resolution, or handmade craftsmanship.
  • Such minor differences do not qualify for returns or refunds.

8. Damaged or Incorrect Orders

  • If you receive a damaged or incorrect item, you must notify us within 24 hours of receiving the parcel with clear photo/video proof.
  • After verification, we may offer a replacement or store credit.
  • Cash refunds are not guaranteed.

9. Refusal of Parcel (COD)

  • Refusal of COD parcels without valid reason may result in order cancellation and restriction on future COD orders.
  • Repeated refusals may require full advance payment for future purchases.

10. Intellectual Property

  • All content, images, logos, and designs used by XBM PRODUCTS are our intellectual property.
  • Unauthorized use, copying, or reproduction is strictly prohibited.

11. Privacy

Your personal information is handled according to our Privacy Policy. We ensure confidentiality and secure handling of customer data.

12. Limitation of Liability

XBM PRODUCTS shall not be held liable for indirect, incidental, or consequential damages arising from the use of our products or services.

13. Policy Updates

XBM PRODUCTS reserves the right to modify these Terms & Conditions at any time. Updated terms will be effective immediately upon posting.

14. Contact Information

For any questions or concerns regarding these Terms & Conditions, you can contact us:

XBM PRODUCTS
📞 WhatsApp/Call: 0313-6363372

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